Venco Direct Drive Recall 8-2019

Further to our last email, we are very sorry to have to inform you that we are in the position of having to issue another product recall, this time pertaining to the Direct Drive, and also possibly the No.7 electronic wheel.This is as a result of investigations following an incident that occurred recently which may cause an electric shock where a wire is loose or broken within the foot pedal.
Following advice, we would recommend that you instruct all customers in the manner you best see fit, with the knowledge that we are looking at a time period of 15-20 years.
We advise that they do not use the machines until they are inspected.
We advise that with power off, the pedal is visually inspected, and check that the nut is tight, all three wires attached to the potentiometer, and wires not twisted. Also, that they inspect the plastic casing and ensure no cracks or breakage,and that the seal in intact with no signs of moisture present inside the pedal. We suggest that you advise all customers that they are responsible for the care of their pedals, and that they are regularly tagged and tested if required for their purpose, and that RCD’s are present in all buildings.
We are devising a solution quickly but this may take 4-6 weeks. As we are again going through the correct processes we will require documentation of customers to whom a kit will be posted to.
In the interim, we have halted sales.
Again, we can’t apologise more for this terrible situation we all find ourselves in. To those of you who have been so supportive since Dad died, we are doubly sorry.
We will be back in touch soon.
Sincerely
Merrill, Leanne and Geoff.
Venco Products
29 Owen Road
KELMSCOTT WA 6111
Tel: +61 8 9399 5265
Fax: +61 8 9497 1335
Email: info@venco.com.au
Website: www.venco.com.au